Global Privacy Notice
SmartSettle AI, Inc. ("SmartSettle AI," "we," "our," or "us") is committed to protecting the confidentiality, integrity, and security of the information entrusted to us by our customers.
SmartSettle AI provides an AI-powered post-trade operations platform for institutional financial firms. Our platform is designed to process institutional trading, settlement, reconciliation, and operational data. It is not intended to process or store special categories of personal data, and customer data primarily consists of trade and operational information rather than personal information.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
Information We Collect
Depending on how you interact with SmartSettle AI, we may process:
- Business contact information (name, company, business email address, phone number)
- User account and authentication information
- Customer support communications
- Audit and system activity logs
- Institutional trading, settlement, and operational data submitted by customers
- Website analytics and cookie information
We do not knowingly collect sensitive personal information unless explicitly provided by a customer as part of their own business processes.
How We Use Information
We process information to:
- Provide and operate the SmartSettle AI platform
- Authenticate users
- Deliver customer support
- Improve platform functionality, reliability, and performance
- Protect the security of our systems
- Comply with contractual, legal, and regulatory obligations
We do not sell personal information.
We do not use customer data to train publicly available or shared artificial intelligence models.
AI and Customer Data
Customer data remains the property of the customer.
Customer information is processed solely for the purpose of delivering the SmartSettle AI services requested by the customer.
Each customer operates within a logically isolated environment designed to prevent customer data from being accessible by other organizations.
SmartSettle AI does not use customer trading, operational, or proprietary business information to train publicly available AI models.
Data Hosting and International Transfers
SmartSettle AI is hosted on Microsoft Azure infrastructure located in the United States.
Where personal data is transferred internationally, SmartSettle AI implements appropriate contractual and organizational safeguards consistent with applicable data protection laws.
GDPR and International Privacy
For customers located in the European Economic Area (EEA), the United Kingdom, and Switzerland, SmartSettle AI supports applicable privacy and data protection requirements.
In most cases:
- Our customers act as the Data Controller for customer information they submit.
- SmartSettle AI acts as the Data Processor, processing information only under customer instructions and contractual agreements.
Where SmartSettle AI processes personal information relating to customer administration, billing, or support activities, SmartSettle AI acts as the Data Controller.
Lawful Basis for Processing
Where GDPR applies, SmartSettle AI processes personal data under one or more of the following legal bases:
- Performance of a contract
- Legitimate business interests
- Compliance with legal obligations
- Consent, where required
Your Privacy Rights
Depending on applicable law, individuals may have the right to:
- Access their personal information
- Correct inaccurate information
- Request deletion
- Restrict or object to processing
- Request data portability
- Withdraw consent where applicable
If SmartSettle AI is acting as a Data Processor, privacy requests should generally be directed to the customer acting as the Data Controller.
Data Retention
Information is retained only for as long as necessary to:
- Deliver contracted services
- Meet legal and regulatory obligations
- Resolve disputes
- Enforce contractual rights
Customer data retention is governed by applicable customer agreements and customer instructions.
Security
SmartSettle AI employs administrative, technical, and organizational safeguards designed to protect customer information, including:
- Microsoft Azure cloud infrastructure
- Encryption in transit and at rest
- Role-based access controls (RBAC)
- Multi-layer authentication and authorization
- Audit logging
- Infrastructure monitoring
- Regular security updates and vulnerability management
Cookies and Website Analytics
Our website may use cookies and similar technologies to improve website functionality, understand website usage, and enhance the user experience.
Users may control cookies through their browser settings.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or security practices.
The most current version will always be available on this page.
Frequently Asked Questions
Does SmartSettle AI use customer data to train AI models?
No. Customer data is never used to train publicly available or shared artificial intelligence models. Customer information is processed solely to provide the services requested by each customer.
Where is SmartSettle AI hosted?
SmartSettle AI is hosted on Microsoft Azure infrastructure located in the United States.
Does SmartSettle AI process personal data?
Our platform is designed primarily to process institutional trading, settlement, reconciliation, and operational data rather than personal information.
Limited personal information may be processed for platform administration, including business contact information, authentication credentials, audit logs, and customer support communications.
Is SmartSettle AI GDPR compliant?
SmartSettle AI has designed its services to support customers' obligations under applicable privacy laws, including the General Data Protection Regulation (GDPR).
Customers generally act as the Data Controller for customer information, while SmartSettle AI generally acts as the Data Processor.
How is customer data protected?
Customer information is protected using multiple layers of security, including:
- Microsoft Azure hosting
- Encryption in transit and at rest
- Role-based access controls
- Authentication and authorization controls
- Audit logging
- Infrastructure monitoring
- Security updates and vulnerability management
Where is customer data stored?
Customer data is stored within SmartSettle AI's Microsoft Azure environment located in the United States.
Is customer data shared with third parties?
SmartSettle AI does not sell customer data.
Customer information is shared only with trusted service providers necessary to deliver the platform or where required by law. Such providers are subject to appropriate confidentiality and security obligations.
Does SmartSettle AI support international customers?
Yes. SmartSettle AI supports customers globally, including organizations in North America, Europe, the United Kingdom, Asia-Pacific, and other jurisdictions.
Where applicable, appropriate contractual safeguards are used for international data transfers.
How long is customer data retained?
Customer data is retained only for as long as necessary to provide the contracted services, comply with legal and regulatory obligations, resolve disputes, and enforce contractual rights.
Specific retention periods may also be governed by customer agreements.
How can privacy-related requests be submitted?
Privacy-related questions or requests may be sent to privacy@smartsettle.ai.
Where SmartSettle AI acts as a Data Processor, requests relating to customer data should generally be directed to the relevant customer acting as the Data Controller.
Does SmartSettle AI support DORA requirements?
SmartSettle AI recognizes the Digital Operational Resilience Act (DORA) and the operational resilience expectations applicable to many European financial institutions.
We work with customers during vendor due diligence to provide information supporting ICT risk management, operational resilience, security practices, and contractual requirements where applicable.
Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact us at:
SmartSettle AI, Inc.Email: support@smartsettle.ai
We are committed to responding to privacy and data protection inquiries in a timely manner.